Freebet's Terms & Conditions — fully in Bangla

Eligibility & Age Requirement

You must be at least 18 years old to use Freebet's services. This is not optional — it is a strict requirement. We fully comply with the laws of Bangladesh and all other jurisdictions where the legal age for online betting is 18 or above.

You must provide your correct date of birth at registration. Freebet may request a government-issued ID (National ID, passport, or driving licence) at any time. Withdrawals may be put on hold until verification is complete.

• Legal citizens or residents of Bangladesh are eligible to use Freebet.
• Access from countries where online betting is prohibited is not permitted.
• Freebet employees and their immediate family members are not permitted to place bets on the platform.
• Using a minor's identity to open an account is strictly prohibited and subject to penalty.

Account Registration & Verification

Each individual may register only one account on Freebet. Opening multiple accounts under the same name, mobile number, or from the same device is strictly prohibited.

Information Required for Registration

• Full name (as shown on your national ID)
• Active mobile number (preferably linked to your Mobile Pay/Nagad account)
• Correct date of birth
• Strong Password

KYC Verification Process

KYC (Know Your Customer) verification is mandatory before making a withdrawal. You'll need to submit a scan or photo of your national ID along with a selfie. Verification is typically completed within 24 hours.

Deposit & Withdrawal

All transactions on Freebet are fully safe and secure. Every payment is processed with SSL encryption.

Important Withdrawal Conditions

• KYC verification must be completed before submitting a withdrawal request.
• Withdrawals should be made to the same payment method used for the deposit.
• Withdrawals to third-party accounts are not permitted.
• Withdrawal requests cannot be cancelled once processing has begun.
• Withdrawals may be temporarily suspended in cases of suspicious activity.

Betting Rules & Conditions

All users must follow a set of general rules when placing bets on Freebet. These rules apply equally to everyone.

Bet Acceptance

Once a bet is confirmed, it cannot be changed or cancelled. If a bet fails to process due to a lost connection or technical issue, it will be considered void and your funds will be returned.

Bet Settlement

• Bets will be settled based on the official result of the match or event.
• If an event is cancelled, your stake will be refunded.
• Freebet reserves the right to correct odds or void bets in the event of an error.
• Odds in live betting change rapidly; the odds at the time your bet is confirmed will apply.

Maximum Win Limit

The maximum payout from a single bet varies by sport and market. Please refer to the relevant market rules or contact support for details.

Bonuses & Promotions

Freebet regularly offers a variety of bonuses and promotions. Each offer has its own terms, which are detailed on the relevant offer page.

Welcome Bonus

New members can receive a welcome bonus of up to 100% on their first deposit. A minimum deposit amount and wagering requirements must be met to qualify.

Wagering Requirements

• Bonus funds cannot be withdrawn directly.
• While a bonus is active, you must wager the specified multiplier amount (typically 10x–30x).
• Funds become withdrawable only after wagering requirements have been met.
• Certain games or markets may be restricted when using bonus funds.
• Expired bonuses will be automatically cancelled.

Prohibited Activities

Freebet is committed to maintaining a safe and fair environment. The following activities are strictly prohibited:

• Betting using funds obtained through money laundering or illegal sources.
• Placing bets linked to match fixing or spot fixing.
• Exploiting system bugs or technical errors to gain an unfair advantage.
• Using bots or automated software to place bets.
• Accessing another person's account without permission or placing bets on their behalf.
• Attempting any form of cyber attack against the platform.
• Using a false identity or forged documents.

If any such activity is detected, Freebet will immediately close the account, forfeit the balance, and report the matter to law enforcement if necessary.

Account Suspension & Closure

Freebet reserves the right to suspend or close any account. Common reasons for account closure include:

• Violation of the Terms & Conditions.
• Failing KYC verification or providing false information.
• Extended inactivity (12 months or more).
• Suspicious or unusual betting patterns.
• At the user's own request.

To close your account yourself

To close your account, contact the support team. Make sure to withdraw your balance before closure. If you're closing for responsible betting reasons, use the self-exclusion option.

Responsible Betting

Freebet believes betting is a form of entertainment, not a source of income. We provide a range of responsible betting tools to support our users:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Betting will be automatically suspended if losses exceed a specified limit.
• Self-Exclusion: Restrict your account for a set period or permanently.
• Reality Check: A reminder of how long you've been playing, shown at set intervals.

If you're struggling with betting addiction, please visit our Responsible Gaming Visit the page.

Privacy & Data Protection

Protecting your personal information is our top priority. Freebet never sells your data to third parties. For more details, please see our Privacy Policy Read.

• We only collect information necessary to provide our services.
• Your data is protected with 256-bit SSL encryption.
• We may be required to disclose information to authorities under legal obligation.

Dispute Resolution

For any disputes related to bet settlement or payments, please contact our support team first to resolve the issue. All complaints must be submitted within 30 days of the relevant incident.

Complaint Process

• Step 1: Reach out to our support team via live chat or email.
• Step 2: If unresolved, please fill out the formal complaint form.
• Step 3: Freebet will respond in writing within 7 business days.

Freebet's decision shall be final in all disputes.

Changes to Terms

Freebet reserves the right to update these terms and conditions at any time. When changes are made:

• Users will be notified by email or in-app notification when significant changes are made.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not wish to accept the updated terms, you always have the option to close your account.

Contact

If you have any questions about our Terms & Conditions or would like to file a complaint, please get in touch:

• Email: support@freebet-baji.com
• Live Chat: Log in to the platform and click the chat icon.
• Help Center: Help Center Page here.